Shipping Information:

1) International orders to Canada and Puerto Rico will have duties and taxes if applicable pass onto them.

2) For credit card orders, shipping and billing addresses must be the same. Address Verification risk tool will be used to verify billing address. If Shipping Address is not the same as Billing address, a Bank Money Order or Bank Certified Check made out to "Enterprise-Stores,LLC" will be required. Please email your list of items to be ordered to orders@enterprisestores.com A complete total of all costs including any shipping and handling cost will then be emailed back to you for your approval and for making the check out for.

3) Shipping and $3.00 handling fees are non-refundable. Items must be returned within 21 days of shipment from factory. Merchandise is usually shipped from the general vicinity of Edmond, OK.

4) Orders will be shipped via United Parcel Service (UPS) standard ground service (or competitive service-determined by Enterprise Stores) unless otherwise requested. Next Day, 2nd Day, and 3rd Day delivery can also be selected.

5) Orders are shipped to the United States, Canada, U.S. Virgin Islands, and Puerto Rico only. Orders shipping to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico must ship via Next Day Air, or 2nd Day Air.

6) Freight charges are subject to dimension and oversize carrier freight regulations. Enterprise Stores reserves the right to ship oversized or furniture products via truck lines. We will make every effort to notify you of the freight charges for these orders prior to shipping.

7) Any additional carrier surcharges applied after the order has been shipped will be billed to you.

8) International orders (Canada and Puerto Rico) may be subject to duties and taxes and will be billed to you.

9) Orders shipped via Truck must be inspected for shipping damage prior to acceptance of the shipment.

Order Processing Time:

Orders are usually filled within 1 to 2 business days after your credit card or check clears. Your credit card will not be billed until the item is shipped. Your credit card should make reference to the bill as either from "ENTERPRSTOR" or "ENTERPRISE STORES".

Returned for Refund – Undamaged

Undamaged merchandise can be returned for refund within 21 days of shipment. A 15% restocking fee will be accessed. Shipping and Handling are non refundable. First contact us for a Return Authorization # (RA#) to be placed on the shipping label located on the exterior of the shipping container before sending it back to us. (Please Do Not write the RA# on any of the original product packaging found inside the shipping container as this will render it ineligible for re-sale and refund.) Our packing list must be included along with all the related parts and documentation in the original manufacturer’s box/packaging. Incomplete returns will be charged additional fees to replace the missing contents. Special orders or closeouts are not eligible for return. Color copiers, printers, fax machines and toner cartridges are not eligible for return. Items showing obvious signs of misuse, consumer abuse or commercial use are not eligible for return.

Merchandise Received Damaged

If merchandise is received damaged, please notify us as soon as possible but no later than 3 days after receiving it. If for some reason when calling us, no one picks up the call, then please leave a message on the answering machine. (It will mention pressing *51 for fax service or wait for the beep to leave a message.) Your message will be answered! We will arrange for the carrier to return to the delivery address, inspect the damage and file an insurance claim, on your behalf. Do not attempt to return the item to us, as this will void the insurance claim with the carrier. The item must be inspected at the address of the delivery, if a claim is to be paid. Failure to follow this procedure will result in a denial of insurance claim and we will not accept any liability for the damaged shipment. Credit will be issued once the merchandise is received by us in acceptable condition.

Defective Merchandise

Defective product can be returned to Enterprise Stores within 21 days of shipment for exchange. After 21 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Most products carry 1 year warrantees. Please contact us. We will provide an RMA #. You can either exchange it or we will provide your money back. Shipping and handling charges are non refundable.

Cancelled Orders

The fastest way to give us a “Heads Up” on your intentions is to contact us either by fax or phone (even if it means leaving a message on our answering machine). Emails sometimes don’t get delivered and may not always get read within any given 24 hour period. We prefer to know about cancellation of orders within 24 hours of placement as we can cancel the order without incurring any charges. After that, the order is placed with our wholesaler, and they will insist on shipping it directly to you. Shipping and handling charges will be incurred upon order placement with wholesaler and we can not give you credit back until the merchandise is sent back to us in acceptable condition. Please see "Returned for Refund – Undamaged " for what is meant by acceptable condition.

NJ Sales Tax

For merchandise shipped to NJ addresses a 7% sales tax will be collected